Questions

If you have any questions about any of the products, or encounter any problems (or mistakes!) on the website, please get in touch. See the Contact page. 

Delivery

We aim to send out your order the next working day. The available delivery options will (should - please let us know if you have any problems!) appear when you reach the checkout page; they will vary depending on your location and the items ordered.

Collect in person

If you live in or are visiting the area, you are welcome to collect your order in person. Until the shop is open in Betws-y-coed, this will mean you'll have a harder job to Find Me Knitting... but directions (and a warm woolly welcome) are available!   

UK (all of it, including the remote bits)

Royal Mail 1st Class
Printed patterns/books only, up to 3 individual patterns: £1.00
Printed patterns/books only, 4-16 individual patterns: £2.00
All other orders (and any including yarn): £3.50
UK 1st Class delivery is free if you spend over £50. Enter the code at checkout: SHIPFREE1

Royal Mail Special Delivery
Guaranteed by 1pm the next working day: £9.00

Europe

Royal Mail International Standard
Printed patterns/books only, up to 3 individual patterns: £3.00
Printed patterns/books only, 4-16 individual patterns: £6.00
Other orders up to 500g in weight: £7.00
Orders over 500g in weight: £9.00
European standard delivery is free if you spend over £100. Enter the code at checkout: SHIPFREE2

Royal Mail International Tracked & Signed
Fully tracked; you will need to sign for delivery: £13.00

Rest of the world

Royal Mail International Standard
Printed patterns/books only, up to 3 individual patterns: £4.00
Printed patterns/books only, 4-16 individual patterns: £8.00
Other orders up to 500g in weight: £9.00
Orders over 500g in weight: £14.50
Worldwide delivery is free if you spend over £150. Enter the code at checkout: SHIPFREE3

Royal Mail International Tracked & Signed
Fully tracked; you will need to sign for delivery: £19.00

Payments

We accept the following payments online:

Credit and debit cards
These payments are processed securely through Stripe, and we do not hold (or even see) your card details. When checking out, you will see a lock icon alongside a URL starting with https://secure.squarespace.com…

Apple Pay (if you’re on an eligible Apple device)
These payments are processed securely through Stripe, and we do not hold (or even see) your account details. When checking out, you will see a lock icon alongside a URL starting with https://secure.squarespace.com…
Apple Pay is not available for digital downloads.

PayPal
You currently need a PayPal account to use this checkout option (you will be given the chance to set one up). When checking out, you will be redirected to PayPal’s secure site.